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Customer Service- Nights

Posted 9 March by Search Consultancy Easy Apply Ended

Customer Service - Medical Assistance Coordinator - Night shifts
Full Time - Permanent
Shoreham, West Sussex
Salary £19,000 + 20% uplift + £1,100 annual bonus

Search Consultancy is currently representing a client in Shoreham for a French Speaking Medical Assistance Coordinator working within a leading global insurance company. We are seeking someone with previous experience in customer service & insurance.

* 25 days holidays
* Company pension
* Private Medical Insurance (after qualifying time)
* Life Insurance
* Parking on site

Working pattern:
* Shift pattern is 19:00 - 07:00 hrs Monday to Sunday (including some public holidays)
* 4 days on 4 days off roster
* Working week is 48 hours

Main Duties and Responsibilities:
* Deliver superior customer service to both internal and external customers, whilst ensuring regulatory principles and processes are followed and delivered consistently
* Adhere to FCA guidelines
* Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, including use of the Respond database
* Ensure that all incoming mail, including priority post, new claims, queries and formal complaints are managed
* Deliver agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity, quality targets to ensure defined Service Level Agreements (SLAs) are met.

Skills and experience required:
* Excellent English and French verbal and written skills
* Minimum education standard of 2 A levels Grade C or above
* Previous call centre experience
* Effective communication skills & attention to detail
* Strong organisational skills & able to use initiative
* Have strong IT skills
* Be able to prioritise workload
* Great attitude for learning
* Energy and drive with a passion for delivering excellent customer service
* Self motivated individual who has a proactive approach to everything

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34645748

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