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Customer Service / Marketing Assistant

Posted 27 February by Planwell Recruitment Easy Apply Ended

Our client based in Thamesmead is looking to appoint an experienced Sales & Marketing Assistant with great customer service to join them on a permanent basis.

ROLE TITLE: SALES & MARKETING ASSISTANT

REPORTING TO: SALES & MARKETING MANAGER

Job Purpose: Assist in the effective delivery of sales office activities as directed by the S & M Manager.

Job Scope: Sales enquiries/sample requests, product costing, quotation follow-up, sales order processing, customer liaison, marketing support.

Key Relationships (internal): Sales team, accounts team, operations personnel, warehouse personnel.

Key Relationships (external): Customers and Sales Agents

MAIN RESPONSIBILITIES:

• Process customer enquiries

• Pack and send out product samples

• Customer liaison - as required in relation to enquiries, outstanding orders, customer complaints

• Sales order processing - order entry, acknowledgement, order progress monitoring, dispatch and invoicing

• Key account management of allocated customers

• Complete sales office logs and records as required

• Product costing, quotations and quotation follow-up

• Provide administrative support as needed

• Assist in the design and planning of Marketing Campaigns

• Any other reasonable task as required

KEY RESULT AREAS:

• To maintain customer service levels and performance standards in accordance with Sales & Marketing Objectives

• To become confident and "stand alone" at all "Main Responsibilities"

• Continuously improve product and customer knowledge

• Provide effective cover for Sales & Marketing Manager during periods when she is off-site or on holiday

• Compliance with Company Hygiene, Health & Safety and Quality Management System procedures

PERSON SPECIFICATION

• Business-related degree would be an advantage

• At least one years’ experience in a sales office environment

• Excellent verbal and written communication skills

• Sound numeracy skills

• Will be able to demonstrate competence in MS Outlook, Word & Excel

• Enthusiasm, energy & drive

• Must be a team player but will be able to work unsupervised

• The successful candidate will have a "hands-on", "can-do" attitude

38 ½ Hours per week.

Salary Negotiable.

Reference: 34565920

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