Customer service manager

Posted 17 December 2019 by Hays Specialist Recruitment Limited
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Customer service Manager - Cardiff - Financial services

Your new company
FTSE 100 organisation based in Cardiff

Your new role
Own the customer experience provided through a variety of service channels, including inbound and outbound telephony, email and online customer interactions.
Implement challenging customer service measures that demonstrate industry leading levels of customer experience through a first contact resolution service model.
Proactively drive performance through continuous improvement to processes, systems and training.
Provide highly visible leadership, nurturing an engaged and customer centric team, focusing on personal development and putting the customer at the heart of their work.

What you'll need to succeed
Knowledge of Helpline/contact centre environments
Managing risks in a highly regulated financial services context
Providing support services to customer service functions

What you'll get in return
A wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 39576889

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