Customer Service Manager

Posted 4 April by Coventry Building Society

Building Futures in Direct Mortgages

New Year, new challenge – are you a people manager looking to develop your skills in a fast-paced environment? Do you want to build your future whilst supporting others to achieve the same?

Direct Mortgages are looking for a professional and dedicated manager to join our thriving department.

Whilst you will focus on delivering a first-class mortgage service to our customers, you don’t need to have previous mortgage knowledge or experience. You’ll be passionate about customer service and managing people.

As a customer service manager:

  • You’ll lead your team to achieve their goals and maintain high quality performance.
  • You will work collaboratively with colleagues across the business to ensure that all key service levels are achieved, ensuring that the coordinator teams are subject matter experts
  • You will take pride in ensuring that a professional, effective and personal service is provided to all telephone mortgage customers.


Telephone Mortgages are focused on providing an outstanding mortgage service to customers who are contacting us in relation to an existing or potential new mortgage application. We are the fastest growing department within the Society and this is an exciting time to be part of the team.

About you:

To be a success in the role, you will have previous experience of managing people. You will have strong planning and organisational skills, due to the requirement to manage your team over a seven-day shift pattern. 

The ability to develop and coach your team to achieve excellent customer service standards whilst maintaining compliance measures, personal goals and aspirations is essential, as well developing your own potential.

The Senior Manager says we offer a brilliant working environment and fantastic training to support you in your role.

Hours of work: 35 per week

This role is full time, fully flexible over our 7-day shift pattern.

Department opening hours

Mon-Fri 08.00-20.00

Sat 09.00-17.00

Sun 10.00-16.00

Reference: 34824117

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