Customer Service Manager

Posted 22 February by Osborne Appointments

Osborne Appointments are recruiting for a passionate Customer Service Manager for our client in Borehamwood.

You will be responsible for managing a team of Customer Service Executives, supporting the management of customer requirements and developing the Customer Service team.

Key Details –

Role – Customer Service Manager

Location – Borehamwood

Hours – Monday to Friday

Alternative shifts – 8am – 4pm, 9:30am – 6pm, 10:30am – 7pm

Salary - £27,000 - £30,000 per annum

Main Duties –

  • Contributing to compliance processes and ensuring all team members are adhering to these processes

  • Manage the Customer Service Executives, ensuring duties are effectively carried out, providing training and guidance

  • First point of contact for customer issues and complaints

  • Oversee the handling of the central emails

  • Assist with daily administrative tasks

  • Ensure team KPI’s and targets are achieved

  • Complete team briefings and 1-2-1’s

  • Offer support and assistance to all team members

  • Undertake tasks as required by Head of Operations

  • Provide customers with professional advice and information on products and services

  • Maximise revenue opportunities and increase customer retention

  • Maintain accurate and secure records via CRM system

  • Lead by example in the delivery of excellent customer service

Skills required –

  • Telecommunications/Unified communications knowledge and experience

  • Experience of working in a telecoms environment – Essential

  • Minimum of 3 years Customer Service Management experience – Essential

  • Strong relationship building

  • Interpersonal skills

  • Ability to meet tight deadlines whilst working in pressurised environment

  • Good management skills

  • Ability to set own goals and targets

  • Professional manner

  • Experience of team building

  • Excellent communication skills – written and verbal

  • Ability to organise own workload

  • Flexibility with working shifts

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activities, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website.

This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.

Reference: 34538396

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