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Customer Service Manager

Posted 21 February by Rachel Hill Resourcing Limited Ended

An exciting opportunity has arisen for an experienced Customer Service Manager to join a well-established company based in Leighton Buzzard. The company is well-established and has been trading for many years.

The ideal candidate should have at least 3 years experience within a Customer Service Manager position, be able to lead a team of 10 customer service representatives, to deliver excellent customer service in line with company policy and targets, whilst achieving department KPI's.

Customer Service Manager Responsibilities will include:

- Carry out induction of new recruits, develop on-going training plans for all team members and review effectiveness of training.

- Carry out monthly evaluations of telephone calls on all team members to ensure call standards are delivered and high levels of customer service are maintained

- Conduct monthly reviews and appraisals

- Ensure customer service key performance indicators are monitored

- To use call evaluation recordings to coach and develop team

- Training and development of staff

- Understand disciplinary procedures

- Recruitment

- Previous Customer Service Manager experience and manufacturing knowledge


If you feel you can offer the required skills, please apply today.

Reference: 34132345

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