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Customer Service Manager

Posted 18 October by Astra Recruitment Ended

Title: Customer Service Manager

Location: Croydon

Salary: £60,000 per annum

Permanent job role.

Astra Recruitment are currently recruiting for a Customer Service Manager to join a market leader in the print industry. This role will be based in Croydon.

This is an exciting opportunity to work with our client to ensure that their clients are receiving an excellent service. We are looking for a manager to support the customer service team.

We looking for a strong and dynamic individual. The ideal candidate for this position will have experience as a Customer Service Manager.

Duties will include but will not be limited to:

-Manage the day-to-day activities of the customer service team.

-Recruitment for the customer service team.

-Directly manage of 10 members of staff; providing guidance & support to improve performance.

-Keep the motivation of the team in order to keep the service's level.

-Provide hands on support for the agents and team leaders and when needed taking escalated calls.

-Monitor and report regularly on performance against individual KPI's

-Ensure effective communication between your team and the other teams in the company on product launches and customer issues / feedback

-Implement new systems and processes

-Optimise existing systems and processes

Your skill set and experience for the IT Project Manager role will include:

-Dynamic individual

-Experience within managing and developing a team

- Ability to communicate with staff at all levels.

-You must be able to motivate team, earn their respect and inspire the team to work to their maximum capacity.

-You must have a great attitude, be positive and tenacious.

-Proactive and forward thinking

-Must show a willingness to learn about new systems and processes.

-Commercial Awareness: Must thoroughly understand the business.

To be considered for this excellent opportunity please click the apply button below and submit your CV today.

Shortlisted candidates will be contacted within 2 weeks of application by one of our consultants here at Astra Recruitment for a short telephone pre-screen prior to being submitted to the client. Unfortunately due to high levels of applications you will not be contacted if you are unsuccessful

Reference: 33581142

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