Customer Service Manager - FMCG

Posted 9 May by Purchasing Professionals
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Customer Service Manager - Chester - FMCG manufacturer - competitive salary

I am thrilled to be representing my client based in Chester who is a global supplier and at the forefront of innovation. We are seeking an experience Customer Service Manager who has experience of managing a small team and has knowledge of the manufacturing cycle, so seamless end to end service is provided.

  • Ensure an efficient and qualitative customer service to contribute to meeting contractual agreements, meet and exceed customer satisfaction levels, reduce lead time to customers and minimise costs
  • You will provide first line support for customer service and importantly the external sales team, ensuring a good working partnership for the business
  • Actively being involved in communication, coordinating and decision-making on issues critical to achieving the overall site business plan
  • You will be responsible for supporting growth in the business

Key Responsibilities as Customer Service Manager

  • You will own and deliver on agreed KPIs and targets for Customer Service.
  • Team leadership of Customer Services Executives.
  • Review and improve existing processes and processes controls.
  • Oversee and advise Customer Services Executives with regards to stock control, minimizing obsolescence of finished goods and stock holdings agreements.
  • Support the introduction of new business onto site.
  • Work closely with the Commercial Manager to continually develop and improve the customer service team by excellent leadership, motivation, and support.
  • Developing clear plans to grow the team.
  • Create a "winning team" mentality and approach whereby each team member understands their role and that project goals are clearly understood and owned.
  • Build strong relationships/partnerships with both internal and external customers.
  • Create and deliver tailored value plans for strategic customers.
  • Reduce the overall supply chain cost to serve our customers.
  • Reporting for forecasting various customer information to Senior Leadership Team, providing ad-hoc reports to other areas of the business as required.

Skills and Abilities:

Demonstrated leadership / management experience, accepting responsibility and accountability for the whole of the Customer Service.

  • Excellent communication skills
  • Good influencing / interpersonal skills
  • Ability to plan effectively, organise and prioritise workload.
  • Numerical / Analytical
  • Good problem-solving skills
  • Advanced Microsoft Skills (Word, Excel, PowerPoint)
  • Advanced English speaking, and writing is essential.
  • Required Experience
  • Manufacturing background is essential
  • High level of experience within a customer service function

Interested? Apply today to find out more

Reference: 42665609

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