Customer Service Knowledge Expert

Posted 9 April by Osborne Appointments Easy Apply

PERMANENT – CUSTOMER SERVICE KNOWLEDGE EXPERT – MILTON KEYNES – SALARY COMPETITIVE

  • Do you have previous Customer Service experience?

  • Are you experienced in coaching members of staff?

  • Do you have knowledge of Credit Cards / Financial Services?

Our client, a leading company in their industry are looking to recruit an experienced Customer Service Knowledge Expert, to join their growing company.

RESPONSIBILITIES

  • Begins to work off a phone queue to resolve a variety of payment and account related

    requests and inquiries (card activation, account balance, fund availability, fund transfers, payments, stop payment requests, account closings, authorizations, name and address updates, loyalty program and other general account maintenance/ information) for card holders (customers) of 2 or more assigned clients and are capable of working in various other call centers and clients.

  • Provide more comprehensive responses by utilizing more complex and robust green screens of client systems and established documentation and processes.

  • Enter required data into client provided systems and databases.

  • Determine most reasons for customer issues using a client provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced CSRs or designated departments for further investigation and resolution.

  • Further develops knowledge and familiarization of products, policies, and procedures for a wide variety of clients and maintains an understanding of association guidelines and compliance by regularly referring to online manuals and specific client training required to resolve card holder inquiries.

REQUIREMENTS

  • Proven Customer Service experience is essential

  • Excellent Communication skills

  • Knowledge of Credit Cards / Financial Services

Working Hours: 40hrs per week

Apply with your CV immediately or contact Louise Cotter on

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activities, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website.

This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.

Reference: 34861084

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