A Regional Customer Service Inspector is required for a 5* builder in the Lancashire region reporting to the Customer Service Manager and having line management responsibilities.
You will manage the sub-contractors to undertake remedial works and identify and advise on any patterns in defects and working closely with the Production Team to find effective solutions.
The successful candidate must have technical knowledge about the house building process and will ideally come from a trade background.
Salary is up to £35k plus car or car allowance and other company benefits.
The company deliver high quality homes across the Lancashire region, they pride themselves in their commitment to building quality, high specification homes
Regional Customer Service Inspector
Reporting to the Customer Service Manager and having line management responsibilities for the Customer Service Technicians you will use your passion for our high quality product Duties to include:
" Using your technical knowledge you will offer technical advice and support the wider team whilst undertaking inspections and managing customer liaison
" As part of the customer journey you will undertake customer visits and warranty claims ensuring any concerns are managed effectively and promptly in line with the complaints process to maintain high levels of customer satisfaction
" You will manage the sub-contractors to undertake remedial works ensuring they are conducted to a high quality standard in line with Health and Safety policies and legislation and customer focused ethos.
" You will identify and advise on any patterns/trends in defects or process
" Work closely with the Production Team to find effective solutions which allows the client to continue to provide an outstanding customer experience
Experience required for a Customer Care Technician
" Experience of working in the construction industry
" Construction HSE Knowledge and an understanding of plumbing, tiling and other trades are essential
" Must have excellent organisational skills
" Be familiar with NHBC standards and Building Regulations
" Extensive experience in Customer Service
The package & how to apply
In return for your skills, you will be offered a salary from £30 - £35k + car or car allowance, fuel to cover business mileage, pension, healthcare, 26 days plus bank holidays and up to 25% annual bonus (related to company performance).
If you are interested in the Customer Care Inspector position and would like to apply, please apply via the link below or contact Heather at Bromak for a confidential chat.
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