Customer Service - Inbound

Posted 8 March by Search Consultancy

Location - Renfrew Street, Glasgow
Shifts - 5/7 days between 8am - 8pm Monday - Friday, 9am - 5pm Saturday and 10.00am - 2.00pm Sunday with a day off during the week to compensate for any weekend work
Training - 2 weeks, 9am - 5pm Monday - Friday
Start Date: ASAP

About the role:
Our client is one of the most globally renowned customer management firms and is looking to recruit experienced contact centre agents with a passion for delivering excellent customer service. You will have a passion to deliver excellent customer service while promoting additional products that can benefit our customers.

Key Responsibilities:
 Energetically and enthusiastically work as part of a high performing inbound sales and service team on behalf of one of our leading car insurance clients
 Consistently put our customers first and build their trust
 Proactively identify the best solutions for each customer that will also create value for the company and actively develop the brand
 Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
 Adhering to company and industry standards
 Following all FCA regulations and quality and compliance principles
 Adhering to TCF principles whilst maintaining first class customer service

What we can offer you:
 Fully comprehensive training and on-the-job support
 Full time permanent contract for 37.5 hours per week
 28 days inclusive of bank holidays
 Earn £200 for recommending us a friend who we then employ
 Ongoing coaching and genuine opportunities to develop your career through our Management programmes
 2 for 1 cinema tickets
 A fun and friendly environment
 Discounted gym membership
 Subsidised social events
 Childcare voucher scheme

If this sounds like the role for you, please apply below and someone form the Recruitment Team will be in contact.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Reference: 34640106

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