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Customer Service - Inbound

Posted 29 January by Search Consultancy Easy Apply Ended

Job Title: Customer Service Representative
Job Type: Temp to Perm
Industry: Call Centre and Customer Services
Location: Stockport
Salary: £8.80 ph
Start: Monday 19th February

We are recruiting for Customer Service Representatives to work for a Financial Services client based in Stockport.

We are looking for enthusiastic, energetic individuals who thrive working in a fast paced customer service environment.

You will be working in a state of the art call centre, with excellent transport links.

If you enjoy taking to people and want to work with like minded people then apply today!!

Hours of work:

Monday - Sunday
Fully flexible from 7am - 10pm
You will receive you rota in advance.

Training

2 x weeks Monday - Friday 8.30 - 4:30

Benefits:
* Free parking available on site
* Subsidised canteen
* Fantastic social environment
* Newly refurbished building - state of the art call centre
* Dedicated training suites

The Job:
* To deal with individual customer's accounts, inbound telephone enquiries and requests in an effective manner
* Interact with customers through a range of channels (telephone, paper mail, email and other internet channels) and will act as the face of our brand
* You will be taking calls from customers; you will apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome
* Sending correspondence out to customers
* You must be able to understand and assess customer enquiries
* Direct customers to the correct channels
* Training will be given, previous call centre experience an advantage

Requirements:
* Excellent computer skills
* Strong communication skills
* Have a strong understanding of investigations and decision making
* Be a high-performing individual with proven experience of working with other
Colleagues, to achieve and meet the company's objectives

If you have experience in Customer Services, then this could be an excellent opportunity for you to work at an exciting company.

This is a Financial Services company; therefore you will be subject to a Criminal, reference and credit check

Call Centre - Customer Service- Inbound- No Sales- Call centre advisor- Advisor- Contact Centre Agent

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Reference: 34341059

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