Customer Service - Inbound Call Handler

Posted 9 April by Office Angels

Office Angels are currently recruiting for a Customer Service - Inbound Call Handler for our client based in the Oxford area.

The role will involve being the first point of contact for customers, dealing with questions or enquiries regarding their accounts and occasionally rectifying any complaints they may have or passing them onto the relevant person / department.

Your duties include

  • answering phone calls in a prompt, professional manner
  • dealing with general inquiries and queries
  • data entry of confidential information
  • assist other team members when necessary
  • customer liaison to update on account progress

As the successful candidate you will offer:

  • an excellent telephone manner
  • be comfortable in taking a high level of calls on a daily basis
  • good data input ability with to focus on accuracy
  • a team focused approach

This is a great opportunity to join a fantastic team based in Oxford, working Monday to Friday 9.00am - 6.00pm with the opportunity to go permanent for the right candidate.

Due to the location, this role would suit a driver however this is not essential if you are local to the Oxford area.

Office Angels Oxford cover a large area within Oxfordshire which includes Oxford City Centre, Summertown, Botley, Cowley, Headington, Abingdon, Milton Park, Kidlington, Witney, Carterton, Chalgrove & Thame - with this comes a large client base meaning we are always on the look out for Administrators, Receptionists, Secretaries & Customer Service Representatives to join our books ready to go out to work straight away.

Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions.

Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • Customer Service

Application questions

Are you available immediately?
Are you available on an ongoing basis?
Do you live locally to Oxford?
Are you a car owner / driver?

Reference: 34858701

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