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Customer Service - High End Clinic

Posted 27 February by REED Easy Apply Featured Ended
My client, a boutique, highly specialised and high end clinic in the heart of the West End are seeking a new member to join their customer service team.

You will be working closely with the patient Relations Manager to anticipate the needs of the patients and to ensure that their experience is consistent and professional throughout their time at the clinic.



The hours: 

Monday - 8.30am - 4pm
Tuesday - Friday - 10am - 4pm

Duties:

- Meet and greet guests and patients in a professional manner and provide the highest possible standard of care at all times

- Assist with ensuring that patient comfort and needs are looked after on arrival, during consultations and at point of departure

- Assist with taking payments and closing appointments

- Assisting with onward taxi, restaurant and hotel bookings

- Responsible for weekly shop for beverage supplies

- Effective management of all phone and online enquiries

- Managing daily post/clinic diary

- General administration/ meeting minutes/filing/photocopying

- Provide cover for other admin staff for holidays/sickness cover

You will be professional, organised and with a warm and friendly personality. This role is in need of someone who will make it their own, not shy away from problem solving and who is able to provide high end customer service to high net worth clients/patients. You must be confident, approachable and empathetic with exceptional interpersonal skills.

If you feel you have the relevant skills and experience for this role, please apply today.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34566281

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