REED are working with a growing software solutions company in Newbury to recruit for a Customer Service/Helpdesk Technical Support Advisor on an initial 6 month fixed term contract, due to a new project win, which could be made permanent.
You will be working as part of a team to complete the day to day tasks in the support team and respond to incoming calls and emails from their business to business network of customers and their consumers. You will need to manage cases and tickets to satisfactorily resolve product and system issues as well as manage and undertake project activities to support the business in project fulfilment, such as liaising with engineers, coordinating warehouse deliveries and booking in annual services.
My client is looking for a candidate with good written and spoken English, who is personable and confident to speak on the phone and correspond over email. You should be organised and be able to work well under pressure and meet deadlines. This is very much a team environment so you should also be a team player but be able to work independently when required.
My client will also consider entry-level candidates who have some experience in a Customer Service role - whether in an office or front facing.
In return, my client can offer you a 'family feel' environment within a highly successful company, 25 days A/L plus bank holidays, 4% employer contribution pension (after 3 months), free car parking and other benefits.
Please apply online today or contact Heather Lewis at REED Newbury for your application to be considered.
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