Customer Service Helpdesk/ Administrator

Posted 7 February by Plum Appointments

Working within the Customer Service Centre you will provide customers with a key point of contact ensuring that customers enjoy a positive experience and receive timely responses to queries and requests.

Job responsibilities:

  • To provide our customers with a first point of contact via phone, email or chat.
  • To record and resolve customer services issues and incidents.
  • To own the service SLA as contracted to our customers.
  • To deliver service reporting to customers in a timely manner.
  • Data entry
  • To provide support to the Service Account Managers
  • To be proactive in the manner that tasks are approached and to be constantly looking for ways to add value to enhance the service we provide.
  • To work with and assist the Operations team to resolve repair and service issues in a timely manner.

As a candidate you will

  • Proven hands on experience of administration preferably in a service/customer care environment.
  • Enthusiastic personality with excellent interpersonal skills to form effective working relationships with people at all levels.
  • Proactive, self-accountable, assertive and self motivated with the ability to perform within tight time constraints, address root causes of issues, take the appropriate corrective actions and develop/improve administrative processes.
  • Ability to manage own time, organise workload and solve problems.
  • Excellent verbal and written communication skills, especially telephone manner and email writing ability.
  • Excellent team player with the ability to work independently under minimum supervision.
  • Ability to manage areas of responsibility to complete tasks on time while interfacing with other departments to ensure success.
  • Computer literate and a good working knowledge of Microsoft Office.
  • Excellent attention to detail.
  • Excellent organisational and time management skills.
  • Ability to embrace change.
  • Flexible and able to readily accept appropriate responsibility.

This role is offered as an ongoing temporary position and for the right candidate a possibility of a permanent role.

Reference: 34417089

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