Customer Service Executive

Posted 25 August by TRI Consulting
Easy Apply

Register and upload your CV to apply with just one click

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months on a temporary to permanent basis

Key responsibilities are as follows

As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.

You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible.

You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress.

Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do

Essential Requirements

Ideally looking for someone who has worked in an office based Customer Service role
Excellent interpersonal skills and able to pick things up quickly
Excellent on Word & Excel
Must be immediately available or on short notice

Reference: 42729102

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job