Customer Service Executive

A well established international logistics client of mine are looking for a confident Customer Service Executive to join the team. The successful candidate will act as the first point of contact for customers and suppliers ensuring high level of customer service.

Location: Colnbrook

Hours: 45 hours Mon-Fri

Salary: 22-24k(dependant on experience)

Key Duties

• Acting at the first point of call, answering customer calls and responding to customer email enquiries
• Taking customer bookings
• Handling customer queries and managing customer complaints
• Providing customer quotes
• Liaising with both internal and external teams to provide the best service
• Contacting customers directly regarding customer invoices
• Sending customers confirmation of deliveries
• Resolving any delivery issues with the customers

Essential

• Must have courier/freight experience
• Previous experience within a customer service environment
• The ability to work well under pressure
• Good geographical knowledge
• Exceptional communication skills both written and verbal
• Good knowledge of Microsoft packages including Excel, Work and Outlook