Customer Service Executive

Posted 3 January by Swanstaff Recruitment Ltd

Are you looking to work for a well-established, global and award winning company? Do you have excellent customer service and data entry skills?

If you answered "Yes!" to the above then you need to apply right now!

Our client has a great opportunity based in their Gillingham Head Office. You will be responsible for processing orders, ensuring prompt delivery and providing first class customer service. You will ideally be able to drive and have access to your own vehicle due to location.

Job Title: Customer Support Executive
Location: Gillingham
Hours: 08.30am - 17.00pm or 9am - 17.30pm Monday to Friday
Salary: £19,000 per annum depending on experience plus bonuses

The role of a Customer Support Executive:

  • Answer inbound calls in a polite and professional manner.
  • Process purchase orders for a wide range of customers within the same day of receipt whilst maintaining a high level of accuracy and ensuring prompt delivery to the customer.
  • Notify the sales team of requests from customers.
  • Taking responsibility for Key Account requirements
  • Process and Invoice orders.
  • Dealing with any customer service issues in a courteous and professional manner
  • Provide support to customers ordering on-line.
  • Liaise with other departments as and when necessary
  • Request Credit & Recharge orders in line with the sales order.
  • Ability to work on own initiative as well as part of a team.

This role will be filled quickly! So if you don`t want to miss your chance to apply, get in touch with Alex in our Head Office today!

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Swanstaff Recruitment is an equal opportunities employer.

Required skills

  • Customer service
  • Processing orders

Application questions

Do you have at least 1-2 years’ experience in Customer Service?
Are you able to grasp technical information quickly?
Do you have experience processing orders via a CRM system?

Reference: 39643958

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