Customer Service Executive

Posted 18 October by Adecco
Easy Apply
  • To provide first class customer service/support; answering support queries via phone, email and live chat.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of customer problems and be proactive when dealing with customer issues.
  • Respond to enquiries from clients and help resolve their problems.
  • Support customers in using our platform by providing necessary training and advice, by telephone, email or screen share
  • To accurately follow escalation procedures,
  • To help arrange for internal technical support where problems cannot be resolved in house by liaising with relevant admin/staff members.
    • Ability to communicate with service suppliers and the warehouse team.
    • Handle in-bound e-mails from clients in a timely and satisfactory resolution basis.
    • Gather and effectively communicate client feedback, suggestions and ideas to appropriate internal departments
    • Work with internal account teams to identify upgrade opportunities.
    • Basic computer skills and a knowledge of Microsoft office would be beneficial but not essential.
    • Keep up to date on industry news, particularly news that affects our clients.
    Team-player with good communication skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Required skills

  • Customer Service Advisor

Reference: 39169909

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