A globally recognised luxury online retailer based in South London is currently looking for a number of Customer Service Executives on a temporary basis for about 4 months from October to February next year
Key responsibilities are as follows
Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
Ensure exemplary levels of customer service are displayed at all times
Take responsibility to improve product knowledge and advise customers on purchases
Take every opportunity to up-sell and accessorize outfits
Increase sales by being aware of current trends, styles and availability of products on the websites
Understand individual and team KPIs and strive to exceed target set for telephony quality and sales
Liaise with other departments as necessary to meet customer demands
Anticipate, identify and resolve problems that could delay the release or movement of shipments
Utilize internal email management software to ensure correct categorization of customer queries and complaints
Report to the LP Customer Support Managers in the event of any customer query or complaint concerning the London Premier Service
Manage workload effectively
The role is shifted between the hrs of 7.30am to 10.30pm Monday to Sunday. The shifts work on a 15 week rotation and you will be required to work one weekend every three weeks
Must have experience of working in Customer Services recently either in Retail or office based.
A genuine interest in fashion and current trends
Proficient computer and analytical skills
Prepared to work set shift patterns on a rota system that includes weekends and evenings as set out above
Must be able to commit from October to February
Must be assessible to South London
Must be on short notice or immediately available
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