Customer Service Executive

Posted 7 November by TRI Consulting
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A globally recognised luxury online retailer based in South London is currently looking for a number of Customer Service Executives on a temporary basis for about 4 months from October to February next year

Key responsibilities are as follows

Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs

Ensure exemplary levels of customer service are displayed at all times

Take responsibility to improve product knowledge and advise customers on purchases

Take every opportunity to up-sell and accessorize outfits

Increase sales by being aware of current trends, styles and availability of products on the websites

Understand individual and team KPIs and strive to exceed target set for telephony quality and sales

Liaise with other departments as necessary to meet customer demands

Anticipate, identify and resolve problems that could delay the release or movement of shipments

Utilize internal email management software to ensure correct categorization of customer queries and complaints

Report to the LP Customer Support Managers in the event of any customer query or complaint concerning the London Premier Service

Manage workload effectively

The role is shifted between the hrs of 7.30am to 10.30pm Monday to Sunday. The shifts work on a 15 week rotation and you will be required to work one weekend every three weeks

Essential requirements

Must have experience of working in Customer Services recently either in Retail or office based.

A genuine interest in fashion and current trends

Proficient computer and analytical skills

Prepared to work set shift patterns on a rota system that includes weekends and evenings as set out above

Must be able to commit from October to February

Must be assessible to South London

Must be on short notice or immediately available

Reference: 36067988

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