Customer Service Executive

Posted 6 April by Parkdean Resorts Easy Apply

Role: Customer Service Executive

Location: Gosforth

Perm opportunity: Working Mon-Fri shifts between 9am-7pm + 1 in 2 weekends 9-5pm

Starting salary £16,300 + benefits

One of our Central Support Offices is based in Gosforth and is a bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 72 holiday parks along with our award winning Contact Centre.

This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links.

You’ll work as part of our dedicated Customer Service Team managing customer feedback around social media, feedback and complaints on a daily basis through multiple communication channels.

Key responsibilities include:

  • Working as part of a dedicated Customer Executive Team taking accountability for workload across multi communication channels; including e-mail, telephone and social media channels.

  • Ensuring service standards are met according to the service policy whilst driving best practise across the business and using the systems appropriately

  • Responsible for accurate data input and report management so trends and patterns can be easily identified and reported

  • Having a proactive and flexible attitude towards achieving business targets and be able to work under work under pressure within an ever changing environment

  • Maintaining a friendly and approachable manner and deliver customer service in a positive and professional manner at all times, always leading by example

  • Improving customer service quality results by studying, evaluating, and reviewing processes that support commercial and business changes

  • Ensure that Social engagement across all communication channels is positive, including Trip, Social Media, White Mail, Email and Telephone

    Key skills required:

  • Experience of working in a multi channelled customer communication environment including social media

  • Effective feedback and complaint handling systems and processes

  • Exhibit exceptional verbal skills when dealing with customers, at all levels

  • High levels of personable skill and ability

  • High problem solving ability

  • Excellent attention to detail

  • Experience In Microsoft Office programmes

  • Passionate and caring about improving customer experiences

  • Ability to work in pressurised situations and stay in agreed timescales

    The rewards & benefits package includes:

  • Discretionary bonus packages
  • Fantastic team environment with regular incentives
  • 20 days’ holidays plus bank holidays (increasing with service)
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rates
  • Full training & development
  • Free parking & great transport links

Required skills

  • Customer Communication
  • Customer Complaints
  • Feedback

Reference: 34845495

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