Outdoor and Cycle Concepts Ltd (O&CC) is the largest outdoor retailer in the UK, with a combined turnover of £210m. Comprising of the well-known high street brands Snow+Rock, Cotswold Outdoor, Cycle Surgery, and Runners Need, we’re a team of passionate outdoor enthusiasts operating nationwide and online. We are proud to be specialists with each fascia having its own identity supported by one central back office. By providing the best kit and expert advice, we want to help as many people as possible enjoy their time outside to the full.
As a Customer Service Executive you will be responsible for daily operations within the customer service centre to ensure full customer satisfaction.
Your role will cover the following areas:
- Ensure every customer receives the very best customer care
- Make customer call backs within the promised time period
- Respond to customer emails in a professional and timely manner
- Process customer orders, suggesting appropriate add-ons when possible
- Resolve customer issues
- Meet company agreed SLA's
- To remain vigilant for fraudulent orders
- Data entry
- Escalate serious customer issues to the management team as appropriate
The successful candidate will have the demonstrative experience of the following:<span style="color
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