Customer Service Executive

We are currently recruiting for customer service advisors for our client based in Stoke-On-Trent who are a market leader within their industry.

• Experience in a customer service environment

• Motor vehicle insurance experience is an advantage

• A brilliant telephone manner

• The ability to build a rapport

• Excellent verbal and written communication skills

• The ability to resolve complaints professionally and in a timely manner

• Excellent computer skills

• The ability to provide a first call resolution on all calls

• Cert CII qualified would be advantageous

Your daily role will include:

• Taking all types of customer service calls and processing admin

• Dealing with complaint calls

• Complying with DPA (Data Protection Act), FCA (Financial Conduct Authority) and Company Policy and Procedure

• Liaising with Insurers and other third parties

In return for the above they offer a competitive salary and a good bonus structure, excellent training, idyllic working hours and a positive and friendly working environment.

Reference: 34634495

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