Customer Service Executive

Posted 9 February by Crystal People Ltd

Customer Service Executive required for expanding business near Chester. Dealing with a high volume of daily inbound and outbound service calls and any emails ensuring a first class service is provided focus will be for 'first call resolution’ and 'going the extra mile’ for customers.

Duties will include ensuring all calls are handled with empathy, enthusiasm, confidence and accuracy. It is important that on each call you demonstrate an understanding of the call and follow through on any promises by setting expectations.

Understand the importance of KPI’s and targets and how these impact on the business. Ensure all calls are added to CRM accurately. Understand all other areas to be able to answer the majority of the questions and queries so they can be answered quickly and confidently. Ability to identify calls that require further information or clarification from an individual or area. Ensure you follow through on promises e.g. call-backs at specific times etc. Identify & escalate any potential issues to your Manager which could impact the wider customer base. Continually feedback initiatives to improve and develop processes in order to provide world class service.

The successful candidate will have previous experience of working in a phone based Customer Service role and confident in dealing with a high level of inbound and outbound customer service calls.

Salary £17k pa plus benefits. Working Monday - Friday 9am - 5.30pm.

Reference: 34434617

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