Customer Service Executive

Posted 23 March by Nelson Permanent Placement Easy Apply

Customer Service Executive

We are very excited to be working with our prestigious client based in Birmingham who is at the forefront of providing back office payroll. Due to recent growth, they are looking for a Customer Service Executive to join their successful team.

We are looking for people who work best within a vibrant, fun office environment. This role will suit someone who is looking to forward their career with a fast developing company, our client offers alot of progression opportunities both financially and responsibility wise.

Key Responsibilities

•To be the first point of contact for all clients and customers.

•To complete the customer on-boarding process - contacting all new customers, checking their personal details are correct and introducing them to the services of the client.

•Entering data onto an internal system.

•Dealing with inbound payroll & invoice queries from customers and clients to resolution

•Experience of working with a CRM system would be advantageous.

•General administration - photocopying & filing

Key Skills

• 12 months experience in a customer service role is desirable but not essential.

•Possess an excellent telephone manner as the role is predominately phone based.

•Be organised, methodical and able to work to tight deadlines.

•Must be assertive and able to query data where necessary to ensure quality standards are maintained.

•Effective time management ensuring key tasks are prioritised.

•Works to constantly exceed customer expectations and deliver excellent customer service.

•Must be able to confidently resolve issues, demonstrating a professional and accountable approach.

Essential Behaviours

•Highly personable and communicates in a simple, clear and consistent way.

•Team player

•Acts with transparency and integrity.

•Has an Influential communication style.

•Demonstrates a "can do" approach identifying solutions not problems.

•Maintains good working relationships in the team and across the wider business.

•Is forward thinking and always looks for new and better ways of delivering results.

•Acts as a business ambassador.

Additional Information

Hours: 9am - 5pm (Monday to Friday) 1 hour for lunch

Free Parking and staff canteen

Employee of the month (vouchers)

Quarterly bonus payable based on personal and company performance

Quarterly team activities

Modern, forward thinking company with genuine career progression opportunities

How to Apply:

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Required skills

  • Customer Service
  • Forward Thinking
  • Queries
  • Telephone Manner

Reference: 34299566

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