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Customer Service Executive

Posted 5 January by Ambitions Personnel Ended

We are currently recruiting for a Customer Service Executive to join our clientbased in Hereford. The main purpose of this role is to present our client in a helpful, professional and efficient manner in line with the company’s values, mission statement and operational plan.

Main duties will include but are not restricted to:

  • Liaise with the Management Team regarding ideas to change resources and/or processes that could help improve customer service levels and/or drive commercial benefit.

  • Be the focal point for all contact from customers for a designated account portfolio.

  • Receive and action communications from customers and other departments, whether relating to CSE’s own customer portfolio or not.

  • Ensure that all customer orders, quotations, queries, complaints etc. are processed as quickly and efficiently as possible; the target being on the day of receipt.

  • Work independently and seek guidance from Manager, Supervisor and other departments when necessary.

  • Effectively manage stock levels and alert the External Account Manager, Office Manager and Stock Controller to any potential non-recoverable stock write off costs.

You must have the following skills:

  • Professional customer service skills,

  • Excellent communicator - written and verbal - at all times.

  • Well organised, attention to detail, ability to prioritise, remain calm under pressure.

  • Friendly, approachable and flexible - a team player.

  • Able to work independently seeking guidance where appropriate.

  • Proactive, positive, enthusiastic - demonstrates "can do" attitude.

  • Smart appearance and confident.

  • Literate and Numerate to GCSE Grade C or equivalent.

  • Computer literate - MS Outlook, Excel, Word or equivalent.

  • Previous Customer Service and Telephone skills desirable but not essential.

SELECTION

If you feel you meet the criteria then we would like to hear from you. Please note you may be subject to various assessments as part of the recruitment process.

Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.

Reference: 34150835

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