Customer Service Executive
Location : Camberley
Salary: Up to £25,000
My client who are based near Camberley are looking for a Customer Service Executive to join their team. My client are in Insurance Industry therefore an interest within this industry will be advantageous. We are looking for candidates who have got strong organisational skills and is able to work in a busy environment. You will have strong communication skills and will be able to build strong working relationships with clients over the phone. My client operate on a shift pattern therefore we are looking for candidates who are flexible.
The department is responsible for managing customers medical and travel claims, proactively contacting members, responding to enquires, loading and processing claims and payments, providing assistance, pre-authorisation and communicating coverage.
Provide reassurance, empathy and care in all interactions.
Maintain professionalism, whilst ensuring that plan terms and conditions are adhered to and all communication is timely and jargon free.
Ensure all communication with customers is accurate and correctly represents my client
Liaise and actively engage with various international and local departments ensuring that all communication is an excellent representation of the department, whilst developing excellent working relationships.
Additional responsibilities as determined by business and departmental needs.
Previous experience and essential skills
All round excellent communication skills (empathy, rapport building, influencing, negotiation) including ability to manage challenging communication, achieving desired result.
Works well under pressure with excellent prioritisation skills.
Consistently achieves targets in quality and productivity of work.
Confident in computer systems as well as the ability to pick up new systems quickly.
Reliable in attendance, quality and quantity of work, attitude and versatility.
Solution and target driven with a positive approach to clearing work and achieving results.
A good team player, builds strong local and remote relationships.
The claims team work a 35-hour week but operate from 6 am to 6 pm on shift pattern Monday to Friday.