Customer Service Executive

Posted 3 days ago by AJW Group

Overview

  • Acting as a focal point for the customer
  • Ensuring delivery of the contractual commitment to the customer
  • Maintaining a high service level and effectively communicating with the customer
  • Building strong working relationships with customers and internal departments
  • Performing to KPIs set by the Company
  • Performing to Objectives set by the Company

Responsibilities

  • Ensuring Repair Orders are raised (as per KPIs) when required

  • Day to day communication with allocated Customers
  • Addressing and resolving customer queries via telephone and email
  • Creating and sending Customer Status reports
  • Responding to repair capability quotation requests via Zendesk
  • Use of Web Portal and/or customer owned software
  • Quoting and invoicing repair costs to Customers
  • Performing to KPI’s or Customer Contract terms
  • Reviewing the delivery of the operational performance for customers
  • Participation in the monthly or quarterly performance meeting with the Customer if required
  • Potential customer visits

Person Specification:

  • Good communication skills
  • Good customer service skills
  • Excellent data entry skills
  • Good IT skills (Outlook and Excel)
  • Ability to work under pressure and cope with large volumes of work
  • Good negotiation skills

Reference: 33559566

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