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Customer Service Executive/Sales Administrator

Posted 24 August by Allwag Promotions Featured Ended

No recruitment agencies please.

Due to a recent promotion, we are now recruiting for a motivated, flexible and adaptable Customer Service Executive to compliment our dedicated team who will be responsible for managing their own portfolio of clients.

We’re looking for a confident person with a passion for winning business through excellent customer service and who enjoys the buzz of hitting team targets whilst helping our clients with their often too short deadlines!

More importantly, you must have an excellent telephone manner, an eye for detail to process the quotes, creative flair to make sure your clients are given excellent product choices to suit their needs and of course the enthusiasm to make this role a success.

Based at our offices in Hatfield Peverel, this role allows you to develop your own clients and progress your career to become an Account Manager.

Your responsibilities will include:

  • Working with both existing and new clients to develop relationships and build business
  • Establishing requirements via telephone and email to ensure we offer the best solution
  • Organising quotes, visuals and samples based on the briefs given
  • Producing creative briefs for visuals to be produced by our Graphic design team
  • Negotiate prices with suppliers for key clients
  • Processing online orders to hand over to our Production team
  • Taking part in supplier visits to build your product knowledge
  • Plan marketing campaigns with our marketing team
  • Attending exhibitions to generate prospective new clients
  • Develop our product range and services to continually drive our business forward

As you progress in the role of an Account Manager, you will be involved with meeting with UK based clients to discuss our services, review their requirements and agree solutions.

Skills required

Our ideal candidate will ideally have experience of working within advertising, print or marketing, understand print processes and able to use Adobe Illustrator. Full training given.

Full clean driving licence is essential

A bit more about us...

Allwag Promotions are an award winning supplier of ethically sourced printed promotional merchandise, branded business gifts and embroidered corporate clothing.

Our people are the Allwag difference and that's one of the main reasons our clients are so loyal.

Allwag Promotions is an Investors in People Gold status employer, so fantastic career opportunities, and full training and support are provided. We have just been awarded 'Employer of the Year' 2016 by the British Promotional Merchandise Association and the highly regarded 'Distributor of the Year' 2016 too.

On-going professional training equips our people with the skills they need to do their job. But we can’t train attitude. So when we recruit, we look for enthusiastic, committed people who share our values and understand that our clients always come first.

We feel that each role within Allwag Promotions offers the perfect opportunity for someone to make a real difference and achieve great job satisfaction as a result of their efforts. So if you enjoy a challenge, like being busy and are determined to meet customer's needs, this could be perfect for you.

Oh, and you must like cake and the odd lunch at The Blue Strawberry!

Our offices are in Hatfield Peverel - five minutes walk from the mainline train station. Our working hours are 8.30a.m.-5.30p.m. Monday to Friday. However, this role does require you to visit clients throughout the UK as required to continually build rapport.

In return for your dedication and hard work, we offer a competitive salary with both monthly, quarterly and annual bonuses, subsidised gym membership at Benton Hall, Perkbox, Workplace pension, Birthday bonus day off as well a fabulous days out (last Christmas our Party was in Edinburgh, all expenses paid for the weekend!).

Equal Opportunities statement

It’s our policy as an employer to treat all people equally irrespective of race, ethnic origin, sex, marital or parental status, sexual orientation, creed, disability, age or political belief.

The aim of this policy is to ensure that no job applicant or employee should receive less favourable treatment on any grounds not relevant to good employment practice.

Click here to view our equal opportunities policy.

Required skills

  • Business Development
  • Customer Service
  • Quotations
  • Telesales

Reference: 33151278

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