My client, a leading tech company here in Bishop's Stortford are urgently looking for a Customer Service Executive to join their expanding team.
We are looking for an energetic and positive Customer Services Executive with an interest in tech to respond, investigate and resolve customer requests. Working as part of the Customer Services Team, you will be one of the first points of contact for our customers and partners, providing world class service and support.
- Delivering an exceptional customer experience
- Ensuring that all Customer Service functions (Support, Incident Management, and Order Fulfilment) are met at all times.
- Efficiently resolving customer queries via telephone, email and live chat to a professional standard
- Order Fulfilment within SLA
- Ownership of incidents through to resolution
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Experience in having worked in a professional office environment.
- Experience in having worked in a Customer Service role, or similar
- Proficiency in MS Office applications in particular MS Excel.
DESIRABLE SKILLS &EXPERIENCE
- Strong focus on providing excellent customer service with good interpersonal and team work skills
- Strong problem solving capabilities
- Excellent verbal and written communication skills
- Intuitive and hard working with the flexibility to take ownership of any task
- Capability to understand technical information and concepts, interest in tech a big plus
- Quick to learn and adapt to change
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