Customer Service Executive - Luxury Travel

Posted 8 March by Travel Trade Recruitment
Our client is an award-winning, leading luxury travel specialist who are very well-established and extremely successful within their sector. We are looking for a self-motivated, customer service focused individual who is passionate about delivering exceptional service and can handle and resolve complaints effectively and efficiently with the ultimate goal of achieving customer retention and loyalty.

Using your Travel industry knowledge and experience you will be able to deliver high quality service to clients and industry partners to resolve complaints with maximum satisfaction.

Duties include:
- Handle incoming customer feedback and complaints adhering to ABTA minimum standards, procedures and timeframes.
- Assess the nature of any complaints taking direct action where appropriate.
- Ensure the delivery of consistent level of customer service, aiming to exceed client expectations at all times.
- Liaise with ABTA and other external partners when dealing with complaints to gain advice and guidance
- Keeping up to date of industry changes, sharing any information that will benefit the organisation.
- Full time role Monday to Friday and 1 in 4 Saturdays.

If you have worked in Retail Travel or Tour Operations and have thorough knowledge of booking terms and conditions along with ABTA guidelines and have a passion for customer service we want to hear from you!!
A Competitive Salary will reflect experience along with company benefits .

If you believe you have what it takes to work for this company and can demonstrate that you can, apply to day on email to or call Lisa

Required skills

  • travel consultant
  • Customer service advisor
  • travel advisor
  • Cheshire
  • customer service executive

Reference: 34641147

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