Customer Service Executive - Inbound and outbound

Posted 12 March by Search Consultancy Easy Apply

Job Title: Customer Service Executive- Warm calls no cold calling!!!
Job Type: Temporary/Temp to Perm
Industry: Customer Service/Sales/B2B/Telemarketing
Location: Stockport

Salary: £7.00-£7.20 an hour, plus excellent bonus potential

An amazing opportunity has become available to work for one of the UKs most iconic brands as a Customer Service Executive, it will be your responsibility to make outbound calls to existing customers regarding a range of services related to their recent luxury purchase. This is a blended inbound and outbound role. Please note that this client does not operate any cold calling.

Are you looking to work for one of the biggest brands in the world?
Are you looking for a new exciting opportunity in customer service?
Have you got previous experience in customer service or sales?
Are you an experienced service professional looking for your next challenge?

A fantastic opportunity has arisen for a number of Customer Relationship Executives to join an award winning employer at their state of the art offices based in Stockport.

Are you passionate about developing your customer service career further?
Are you looking to enhance your sales skills further whilst working for a great company?
Do you have previous customer service experience?

Then this is the job for you!

The Job:
* Blended call centre role: 50% inbound and 50% outbound calls to existing customers
* Dealing with a high volume of inbound calls dealing with mainly sales enquiries
* Outbound calls to existing customers, conducting customer service satisfaction surveys and selling service care plans. Arranging test drives on new vehicles
* Ability to capture customer information efficiently and accurately

Having an excellent understanding of the services in order to provide customers with highest level of service

Providing a world class customer service

Ability to manage your time and diary effectively to ensure all leads are chased up

Ability to communicate effectively at all levels.

Hours of work:
Full time hours, between 8am - 6.30pm Monday to Friday, and every Saturday 9am-6pm. 1 day off in the week

Start date ASAP
Benefits:
Great working environment
Regular weekly and monthly incentives
Newly refurbished building - state of the art call centre
Dedicated training suites
Excellent opportunity to progress
Parking + close to train and bus links
Have you got the following experience or skills?
Previous experience in a customer focused sales or service role
Excellent communication skills
A passion for exceeding sales targets
Effective time management
Ideally phone based sales experience
Experience of dealing with a high volume of e-mails

Then we want to hear from you! Please apply online now….

Keywords: Customer Service Advisor, Customer Service Executive sales advisor, sales consultant, telesales, retail sales, outbound sales, sales, internal sales, customer enquiry agent

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Reference: 34661545

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