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Customer Service Executive (German Speaking)

Posted 22 March by Critical Resourcing Ended

We are hiring for a German speaking Customer Service Executive to work for a fast expanding travel comparison wesbite business in Central London.

Working hours are currently Mon-Fr 8 am - 5pm. This is subject to changes within the upcoming month and a shift rotation will then apply to this role (times and days tbc).

Languages: fluent English (speaking & writing) plus fluent German

  • Meeting and exceeding Customer needs and discovering the best solution
  • Identify and provide effective solutions for any issues
  • Effectively use Contact Center Technology
  • Providing outstanding Customer service at all times
  • Respond to all customer service queries to agreed SLAs / KPIs for inbound and outbound channels (calls, emails, chat, multi channels)
  • Processing of bookings within the booking system of the company
  • Administrative duties and assist with projects/tasks
  • Working under direction of Management to achieve targets and goals
  • Proactively develop skills and knowledge through effective use of systems
  • Communicating with various internal departments to resolve client queries
  • Proactively identify opportunities when dealing with all client queries
  • Proactively log client and product information
  • Working closely with our commercial team and undertake courtesy calls to measure site satisfaction where needed

Required skills and experience:

  • Customer Service experience (at least 1 year in a call center or helpdesk position)
  • IT skills from previous role would be beneficial
  • Experience to deal with demanding customers / complaint handling
  • A good communicator with excellent verbal and written use of their native and English language
  • Good time management skills and organised with attention to details
  • Proactive mind sets
  • Team player with good work ethic who can also work independently
  • Fully computer literate
  • Keen to learn to use new technology and is familiar with performance orientated working

Profile and personal Effectiveness:

  • A strong can-do attitude
  • Success driven and doing what it takes to achieve great customer service and deliver service standards
  • Positive outlook and takes responsibility, self-confidence
  • Takes responsibility to ensure expectations are exceeded
  • Enjoys offering exceptional customer service
  • Attention to detail
  • Team Player
  • Able to manage own time and work towards set agreed targets independently

Required skills

  • Call Centre
  • Customer Service
  • Customer Services
  • German
  • Call Center

Reference: 34202024

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