Customer Service Executive - Events Agency

Posted 15 March by Chillisauce Ltd Easy Apply Featured

Chillisauce is currently looking for Customer Service Executives to work in the Stag and Hen Department dealing with event and activity bookings. The role would be full time and office based in London SE1. The Customer Service Executive would be earning On Target Earnings of £22k - 24k depending on experience.

The Company:

Chillisauce is a high energy, dynamic and fast-growing events agency located in London SE1. Established over 16 years, Chillisauce is one of the biggest providers of Stag, Hen and Activity weekends in the UK. We are also a leading player in Corporate Events sector. The new positions have arisen as the company is looking to expand.

The Role:

The Customer Service Executive will be the first point of call after a customer books with Chillisauce. You will book up hotels and activity centres and perform other general booking administration. You will ensure the full balance is received on time and see that everything runs like clockwork up until and after the event. You will be communicating all aspects of the booking directly with the Lead Organiser. You will be utilising a variety of communication channels from email, phone, internal messaging and booking systems.

Consumer Event Sales & Customer Services Team:

We organise package events mainly for Stag & Hen weekends that include fun and adrenaline based activities as the primary focus across the UK and Europe. Things like go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days. Our packages also include hotel accommodation, nightclub entrances, restaurant bookings and airport transfers.

Candidate Requirements:

  • Excellent confident communication skills
  • Provide excellent customer service and a winning telephone manner
  • Naturally inclined to please and delight customers
  • A strong grasp of English language writing skills
  • A strong aptitude for numbers and calculating booking balances
  • Excellent organisation and multi-tasking skills
  • A strong ability to resolve all booking issues
  • Outgoing personality. Enjoys socialising and experiencing night-life
  • A strong work ethic and good time management keeping
  • Be passionate about organising events and understand the importance of the Hen and Stag weekends
  • Previous successful customer service experience is essential
  • Applicants have come from a recruitment, estate agency or retail sales background looking for a more fun product to sell
  • You should live by the motto "Work Hard - Play Hard!"

Candidate Qualifications:

The Customer Service Executive should be educated to a GCSE (Grade C or above) or "A" Level standard. They may also possess a relevant degree or have an Events Management qualification. They may also be a recent graduate looking for their first sales role or perhaps wanting to move to their second job.

Employee Benefits:

  • Base Salary + incentives for achieving customer satisfaction targets
  • 20 days Holidays + Bank Holidays
  • Pension arrangements
  • Monthly reward celebrations for delighting customers
  • Incentive vouchers for over performing and internal competitions
  • Travel around the UK and Europe to test and experience the events and activities we sell

To Apply:

Please send CVs along with covering letter as to why you would be suitable for the role. Potential start date: immediate.

(Strictly no agencies please)

Required skills

  • Bookings
  • Communication Skills
  • Customer Service
  • Event Management
  • Organisational Skills

Reference: 34695317

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