You will be working in a busy environment answering incoming calls from our customers and you will be required to data enter Same Day bookings onto the system whilst selling the most optimum services to meet the customers' needs.
Planning of resource to meet customer requirements is an essential part of the role to ensure that we provide the right level of customer service at the optimum cost.
Our Same Day business also provides services to a number of major customers and the ability to assist in the operation of larger scale contacts will also be critical. This will involve ensuring that each contract is fully resourced, that every subcontractor is aware of the contractual requirements and that we are always operating to the highest possible standards to ensure that we continue to build strong relationships and retain these strategically important customers.
Other responsibilities will also include:
Ensure that all company KPI's are met and exceeded
Ensure that supplier costs are managed
Ensure that all suppliers promote a professional image to all customers
Responsible for the resolution of any and all complaints / issues raised by the client
Ensure all contracts within your remit perform to the highest level of service and operational / security compliance
Exceed contractual SLA's and internal KPI's through a process of regular checks and review
Ensure the adequate communication of information to all sub-contractors/ suppliers
To be considered for this role you will have:
Excellent customer service skills
Ability to manage suppliers effectively
PC literate in Word, Excel and PowerPoint
Ability to work as part of a team
Strong numeracy skills
Ability to prioritise busy workload
Flexible approach to work
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