Customer Service/Data Entry Executive

Posted 23 March by Job Box Recruitment Limited
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Main Duties and Responsibilities

  • Answer customer product and service questions by providing information or referring where necessary.
  • Place orders.
  • Assist finance team in the taking of Payments (Mainly online but some via phone)
  • Respond to all enquiries e.g. telephone, emails & face to face callers.
  • Investigate and solve any issues and report to customer with solutions where necessary.
  • Inform other departments of issues in a timely manner.
  • Perform reception duties in an efficient, professional and courteous manner.
  • Aid with the accessioning of samples that arrive.
  • Registering new samples and maintaining up to date information.
  • Assist with other administrative duties across departments as required.

Person Specifications.

  • The candidate must have the ability to cope with a busy job where accuracy is of prime importance. Previous customer service experience is a distinct advantage.
  • Data entry skills are essential.
  • Ability to follow written instructions methodically and accurately.
  • Candidates are expected to possess English and numeracy skills equivalent to GCSE level, and keyboard skills are essential as well as willing to learn new IT systems.
  • Ability to work to deadlines.
  • Must have good communication skills
  • Must have good telephone manner and telephone skills.
  • Ability to work as part of a team and respond to the requirements of colleagues daily.
  • Ability to also work under own initiative

Reference: 42323211

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