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Customer Service - Customer Service Consultant - HSBC - Newbury

Posted 8 March by HSBC Ended

Universal Banker, Retail Banking and Wealth Management

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The start of your journey in your new role with HSBC will provide you with a 6 week blended learning experience, during this time you will learn how to be successful in your role through a mixture of classroom, on-line & practical training as well as having the opportunity to develop your new skills in HSBC's model branch. If you are a graduate, you will have the opportunity to apply to join one of our graduate schemes, if not you can apply to join our apprenticeship programmes, both are award winning.

We're looking for people with personality, drive and ambition, and basically people people, on a full time basis to join our teams.

In this role, you will:

  • Act as a Brand Ambassador for HSBC UK, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact.
  • Demonstrate sound understanding of the bank's products and services; articulating these to your customer in an engaging and confident manner.
  • Operate within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs; maximising opportunities across all customer segments.
  • Deliver our multi-channel proposition by providing service excellence, educating your customers around the best solutions to meet their needs
  • Effectively question and listen to your customers to enable you to fully understand both new & existing customer's financial circumstances and needs.
  • Treat Customers Fairly at the heart of all that you do.

To be successful in this role you should meet the following requirements:

  • Pride yourself on consistently delivering a personalised, friendly & efficient service at all times.
  • Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport.
  • Be able to demonstrate your ability to understand a customer's requirements through effective fact finds.

In addition to a competitive salary this role, when you join our team, from day one you'll have access to a competitive benefits package, including:

  • A discretionary annual bonus
  • Bupa healthcare for you and your family worth up to £775
  • A market-leading employer pension contribution of up to 17% *
  • Life assurance (4x base salary)
  • 27 days' holiday, plus 8 public and bank holidays - with the option to purchase up to an additional 5 days
  • My Choice - our flexible benefits scheme

So, do you want a career rather than just a job? Some of our most successful senior employees started their careers in our branch network

*Pension core contribution of 10% on first £20,100 of pensionable salary and 9% on any remaining salary over £20,100 plus 7% matching contributions

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.

Required skills

  • Bank
  • Banking
  • Customer Service
  • Customer Service Advisor
  • HSBC
  • Customer Service Consultant
  • Newbury

Reference: 34633424

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