Customer Service - Customer Service Advisor - Hospitality

Posted 16 March by Recruitment Solutions Featured

The Role: Customer Service Provider

Salary: £16500

Where: Thame

Full training provided

We are looking for a Customer Service Advisor to join one of our clients campaigns. You will be providing exceptional customer service in support of the licensed publican trade and dealing with any of our client’s brand related query or requests. You will also be required to support employees who work in the field directly and also to maintain the In-house database with the relevant information about customer contact and conduct other administrative tasks as directed by your line manager.

Primarily the role is focussed on ensuring licensees equipment is ready and able to pour. Using your technical expertise (training provided), you will assist your customer through first line diagnostics, using the necessary skills to question the customer and solve their queries during the first contact. More complex matters will be managed by scheduling a colleague to follow up the query within a set time.

Ideally candidates will have

- Experience in a customer service/sales environment

- Experience of working in the licensed publican trade desirable but not essential

- Ability to prioritise workload within a fast moving environment

- Attention to detail in order to maintain accurate records and information updating database constantly

- GCSE English & Maths

We can offer you

- A salary of up to £16,500 pa

- 22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)

- A 37.5 hour working week - Monday - Friday between 8am - 6pm on a rota basis. Also working 1 in 4 Weekends (with time off in Lieu during the week)

Numerous company benefits

Required skills

  • Customer Service
  • Restaurant
  • Pub
  • Customer Advisor Pub

Application questions

Experience in a customer service/sales environment?
Exp. of working in the hospitality trade not essential?
Are you computer literate?
Are you able to get to Thame OX9?

Reference: 34703159

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