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Customer Service (CSM) 15 hours
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Customer Service (CSM) 15 hours

Posted 11 June by Ladbrokes Coral
Be one of the first ten applicants
£8.53 per hour
Witham , Essex
Permanent, part-time

At Ladbrokes Coral, we believe we’ve got the best brands in betting and gaming; and the best people behind them too.

There’s never been a more exciting time to join us. Our recent merger combined more than 230 years of heritage and opened up a world of exciting opportunities for the future.

Are you passionate about delivering great customer service? Do you enjoy working in a dynamic and customer focused environment? If so, your dream job could be less than a few minutes application process away!

Our Customer Service representatives are the face of our business, responsible for providing the best possible customer experience.

What will you be doing?

  • Delivering consistently exceptional customer service and ensuring a great customer journey, resolving complaints and issues when necessary.
  • Ensuring compliance with the following;
    • Health and Safety procedures
    • Responsible Gambling and Self-Exclusion Guidelines
    • Security procedures
    • Think 21
    • Cost Control
  • Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy.
  • Ensuring the shop is clean and a shop tidy is completed at regular interviews when on duty.
  • Ensuring the Customer Service Assistants understand the company’s product offering, both in shop and online to enable them to have confident conversations with customers.
  • Supporting the Shop Manager with the training and development of the Customer Service Assistants.
  • Having commercial awareness and understanding how they can personally impact the shop’s profitability.

What do you need to be successful in this role?

  • Passion for delivering great customer service
  • The ability to build strong relationships and communicate effectively
  • Self-motivated with strong organisation skills
  • Happy to work autonomously or part of team
  • The ability to adapt and learn
  • Ability to deal with tough situations in a calm and professional manner

What can we offer you?

  • A clear and achievable career path
  • Full and comprehensive training programme
  • Performance based incentives
  • 28 days paid holiday (pro rata)
  • Competitive salary and benefits

Our shop opening hours are between 8am - 10pm Monday to Sunday.

In this role you will work 3 days out of 7 days, which will include weekends and Bank Holidays.

Shifts are devised on a rota basis and will change weekly.

Please note you must be 18 years old or over to work in one of our betting shops.

Required skills

  • Customer Service

Reference: 38191858

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