Customer Service Coordinator

• Location: Alton
• Job Type: Hybrid (Office and Remote)
• Working Hours: Monday to Friday, 08:30 to 17:00
• Salary: £24,500

We are seeking a Customer Service Coordinator to join our clients Customer Services team. This role is pivotal in delivering exceptional service and resolving queries to a high standard, ensuring that our services meet customer expectations effectively. Previous experience working in an office environment is essential.

• Customer Interaction: Handle inbound calls professionally, resolve queries during the initial call or log and follow up as necessary. Manage queries and complaints.
• Vendor Liaison: Daily engagement with vendors regarding customer service queries or complaints.
• General Administration: Maintain and update all customer and vendor information within the customer database.
• Complaint Handling: Address complaints efficiently and cooperatively, using feedback to improve procedures and services.
• Customer Expectations: Understand and clearly explain the company's products and services, directing customers to appropriate departments for non-service related queries.
• CRM Ticketing: Record actions on the CRM ticketing system with complete and detailed entries.
• Internal Communication: Coordinate and liaise with all necessary departments in a timely and professional manner.

• Friendly, enthusiastic, and a strong team player.
• Ability to remain calm under pressure and manage multiple tasks.
• Confident in communicating at all levels.
• Excellent interpersonal and communication skills.
• High efficiency, accuracy, and attention to detail.
• Self-motivated with the initiative to work independently.
• Experience in a customer service role is preferred.

To apply for the Customer Service Coordinator position, please apply via this advert or contact James Coyle in the Reed Basingstoke office.