Customer Service Coordinator

Customer Service Coordinator

Swindon

£18,000-£20,000 DOE

• Join an industry leader with a nationwide reach
• Opportunity for you to shape your own role- with the right attitude & commitment
• Fantastic company culture, 'well-being’ at it’s core

A fantastic opportunity for an exceptional customer service professional to join a unique business based on the edge of Swindon. If you are looking to build on your relationship skills, owning administration processes and play a pivotal role in a small team, then this is for you!

• Support the client services team in certain account related processes
• Developing an excellent and authentic rapport with customers and suppliers
• Answering the phone for the main switchboard
• Assisting with all customer enquiries across marketing, sales, and training
• Taking and processing orders and queries
• Management of customer complaints
• Setting up new customers and following the process through across departments
• Ad-hoc administration support across departments
• General office maintenance
• Routine customer support administration tasks relevant to different departments

To be considered for this role…

• Experience with customer service - both face to face and over the phone
• Excellent communication skills with both external and internal stakeholders
• Ability to work towards KPI’s
• Enthusiastic, High Energy, Motivated
• Attention to detail and highly organised
• Ability to work in a fast paced and dynamic environment with a small team
• Warm and supportive to customers and colleagues

Due to the office location, your own transport is required.

What is in it for you?

• Being part of an established team based within a beautiful, modern office
• Opportunity for you to be creative; forthcoming with new ideas, initiatives- you will have a voice!
• Autonomy, responsibility, ownership, and recognition

Next steps…

Send your CV to the team today!