We're looking for a hardworking Customer Service Co-ordinator to manage the day to day processing of customer accounts, with pro-active communication both internally and externally. This person will also build collaborative relationships with the customer's key supply chain contacts.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
- Effectively analyse orders, including identifying demand fluctuation.
- Regular liaison with stock team and bakery schedulers on availability
- Pro-actively notify customers on order shorts and any other order queries and concerns.
- Develop effective, collaborative, relationships with customer to agree on their data and support requirements.
- Active daily management of "promotions" and daily order trackers.
- Daily management of forecast and pro-active involvement with the Collaborative Supply Manager (CSM) & Demand Planning Executive (DPE) on same.
- Agree with customer remedial action required for both availability issues and or IWO risk.
- Investigate 'root cause’ reasons for shorts and report that to the customer in detail
- Build effective relationships with commercial teams, DPE & CSM
- Understand daily picture on stock issues, particularly with any focus on Own label materials - where relevant
- Be aware of transport running schedule and ensure effective communications with transport and other internal functions including bakeries.
- Escalate problems to Team Leaders as appropriate
- Attendance at daily operational meetings if required.
- Produce reports/stats as necessary.
- Effectively manage Samples as required.
- System housekeeping.
- Manage the daily Available to Promise process expediting stock or changing customer orders
- Anticipate potential shortages & waste and react
KNOWLEDGE / QUALIFICATIONS / Experience
- Previous experience in a customer focus/service role
- Excellent Communication Skills
- Ability to work under own initiative as well as being a team player, and being agile enough to work to tight deadlines
- Good analytical and numeracy skills
- Ability to prioritise/manage time
- Flexible approach
- Customer Service
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