Customer Service Coordinator

Posted 9 April by Travail Employment Group Easy Apply

Customer Service Coordinator


Deeside, Chester, commutable from Wrexham, Mold, Ellesmere Port

£22,000 - £25,000 per annum, 25 days holiday + bank holidays + pension + health insurance

The Role

We are recruiting a Customer Service Coordinator to work for an expanding company that supplies specialist products to a global market. Working as part of a small team of 5 staff, this role will suit an individual who has a track record of experience in delivering excellent customer service in the manufacturing sector.


  • Taking sales orders

  • Processing Sales Orders

  • Ensuring sales invoices are raised timely with dispatch of goods.

  • Matching delivery notes with orders

  • Liaison with warehouses/hauliers and forwarding agents

  • Maintenance of customer accounts and price lists

  • Maintenance of customer mailing list

  • Liaising with sales force and provision of daily reports

  • Customer Complaints handling working with the Quality team to resolve customer issues

The Candidate

The successfully appointed Customer Service Coordinator will have the following skills, experience and knowledge:

  • A track record of experience in customer services in a manufacturing business

  • Knowledge of sales administration procedures

  • Exceptional customer service skills with both internal and external customers

  • Good organisation and planning skills
  • Attention to detail and the ability to work as part of a team
  • Proficient IT skills - excel and word
  • Excellent numerical skills
  • Previous experience using SAP would be an advantage but is not essential

The Company

Our client is a manufacturing business supplying specialist products to the UK and overseas market. The business is internationally owned and is expanding its operations. The culture of the company is open, friendly and supportive.

The Package

  • £22,000 - £25,000 per annum

  • 25 days holiday + bank holidays

  • Pension scheme

  • Life cover

  • On Site Parking.

  • The hours are 37.5 per week on a Monday to Friday basis. However flexibility is required to be able to work extend working hours during March - May . Hours of work can be scaled back during quieter summer/autumn periods to compensate.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.


Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities

Required skills

  • Customer Service
  • SAP

Reference: 34860618

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