Customer Service Coordinator

Posted 6 April by Cordant People Easy Apply

An excellent opportunity has arisen for a Customer Service Coordinator to join one of the largest property groups in the UK.

Our client, who has been established for almost 30 years, is in the estate agency and property industry and provides an end to end Property Management Service for both residential & commercial properties nationwide.

The Customer Service Coordinator will work as part of a team within a fast paced office environment where you will be expected to deliver outstanding service to our clients; working to service level agreements and a variety of policies requiring attention to detail to ensure our client's needs are exceeded.


You will be working to establish and maintain excellent clients relations and outcomes, via telephone communications where possible. We will ask you to provide regular feedback to your Team Leader in relation to your targets, work in progress, issues and any delays.

Be proactive with compiling reports, ensuring they are accurate which will assist with your preparation of files for client audits. With these reports, it will also be imperative to strengthening your recommendations to clients with supportive evidence.

Ensuring that your own workload is organised to achieve company standards and daily tasks actioned effectively. You will be working with the SAMS system, ensuring that it is maintained with accurate, detailed information alongside recording all communication.

Your Team Leader will distribute work throughout the team which will need to be kept organised and efficiently processed to our Company Standards whilst also asking you to participate in ad hoc projects. Alongside this you will play a role in updating and maintain mandates including disregarding out of date requirements.

What you can expect:

This is an opportunity for a career in the prosperous property sector that will give you an immense degree of satisfaction, recognition and reward. The salary is up to £17,000 dependent on your Knowledge & Experience within the property industry with yearly profit related bonus.

You will be working a standard working week which will be set hours of Monday to Friday 9am - 5.30pm.

What you need:

  • Excellent Communication Skills.
  • High levels of Customer Focus.
  • Able to prioritise and work towards targets and goals.
  • Ability to sell products & services.
  • Computer Literate within all Microsoft Packages.
  • 5 GCSEs grade C and above: Must include Maths & English.
  • Demonstrate time-management skills within a professional capacity.

If you have not received a response within one week, then please assume that on this occasion, you have not been shortlisted. Thank you

Cordant People are an equal opportunities employer


Cordant Group is an equal opportunities employer

Required skills

  • "Customer Services"
  • "Customer Service Coordinator"
  • "Customer Consultant
  • "Property Consultant"

Reference: 34848155

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