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Customer Service Coordinator

Posted 5 April by HR GO Recruitment Easy Apply Ended

Job Specification

POSITION Customer Service Executive

LOCATION: Deeside

HOURS: 9am-5pm Monday - Friday

SALARY: up to £21,000p/a

REF: VR/00448

A great opportunity to join a well-established manufacturing company in Deeside as a Customer Service Executive has become available due to continuous success and growth.

Job Summary:

Responding to customer enquiries either direct or via external Sales the ideal candidate will have experience in a fast-paced manufacturing environment, they must have an excellent professional telephone manner, be self-motivated, flexible, highly organised and computer literate and have worked in a similar role.

Role and Responsibilities:

  • Work closely with external Sales, Senior Customer Services Executive, Planning/Purchasing and Commercial Manager.
  • Manage and monitor all customer enquiries & orders to agreed SLAs.
  • Provide a high level of customer service to clients via telephone and email.
  • Input Quotations and Sales Orders onto the MIS system.
  • Create technical specifications.
  • Maintain Customer Finished Goods stocks to minimum and maximum levels as agreed with the CM, ensuring no stock is over 3 months old.
  • Raise purchase orders for transport/outwork.
  • Work with Accounts as and when required resolving any payment issues including overdue debt, invoice queries and credits.
  • Work with the Quality Manager to co-ordinate any Quality Complaints.
  • When and if required contribute and be part of Company Projects.

Experience:

  • Customer services
  • Internal sales
  • MIS systems
  • Stock Control
  • Forecasting
  • Essential
  • Advanced PC skills including Microsoft Excel, Word and PowerPoint
  • Excellent telephone skills
  • Excellent written communication skills
  • Lateral thinker, problem solver, ability to prioritize

Desirable:

  • Estimating/Order entry experience using an MIS system
  • Experience in the print/packaging industry

Please call Nicola for more information on or email your CV to

Required skills

  • Customer Service Coordinator

Reference: 34835034

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