Customer Service Coordinator

Posted 4 April by Alchemy Recruitment Ltd

Our client is seeking a Customer Service Coordinator based in Essex.

The successful candidate will act as the point of contact for customers, handling all communications and customer expectations through the supply chain.

Duties include

  • Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame;
  • Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accoPro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA's, vessel details, expected deliveries and any other requirements they may require in a professional manner;
  • Be a focal point for all queries from Key Account Customers; and
  • Any other duties as required by management for the smooth and efficient operation of the department

Required Skills

  • Excellent verbal and writing communication skills
  • Confidence on the phone would be a advantage.
  • A background in customer services would be preferred but isn't completely essential, training on the job will be provided.
  • Previous experience in ocean imports and dealings with the US market would be an advantage.

Key Skills

  • Customer Service
  • Ocean Imports
  • Us Markets

Application questions

Do you have Customer Service experience?
Have you got Ocean Import experience?

Reference: 34829527

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