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Customer Service Coordinator

Posted 7 March by Sheridan Ward Recruitment Services Ended

Customer Service Coordinator - Maternity Cover
Northwood
Salary: £25,000 - £29,000
Monday - Friday 9am - 5.30am

We are currently looking to recruit a Customer Service Coordinator on behalf of our client in Northwood. Do you have previous customer services experience within the construction/housing industry and have great attention to detail? Have you coordinated maintenance issues? If the answer is yes, this role is for you!! APPLY NOW!!!

Key Responsibilities:

Be the first point of contact with the customers, answering calls and queries accurately and consistently
Work within the guidelines of the warranty provider
Ensure accuracy of all customer details and all communication is correctly recorded
Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to the Commercial Manager and/or Director
Ensure the Maintenance Technician diaries are fully utilized, with consideration to geographical benefits and restrictions
Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; Monitor the progress of works and customer satisfaction and feedback on completion

Sheridan Ward Recruitment is an independent local recruitment agency that has over 30 years combined industry knowledge. We have consultants who are CIPD qualified which means they are able to provide knowledge of best practice in recruitment and selection. Based centrally on the High Street in Uxbridge, we cover permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and West London region.

Sheridan Ward Recruitment is an independent local recruitment agency that has over 30 years combined industry knowledge. We have consultants who are CIPD qualified which means they are able to provide knowledge of best practice in recruitment and selection. Based centrally on the High Street in Uxbridge, we cover permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and West London region.

Required skills

  • Customer Service
  • Property Manager

Reference: 34630904

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