We are currently recruiting for a Customer Service Coordinator to work for a highly reputable company within East Cambridge.
You will be required to deliver exceptional customer service while coordinating the complete Work Flow Process from customer request to invoicing. Using MaxOptra to assign engineers to jobs in most efficient manner, while keeping customers informed of the progress through the time of any jobs assigned to you via multiple communication streams.
Essential Job Functions
*Prioritising work flow to maximize time efficiency, to meet productivity & quality targets
*Answer all inbound calls to the Customer Service Centre
*Exceptional customer and communication, update progress throughout the life of a job assigned to the CSC. Manage each job from first call to invoice for all first time fix jobs.
*Log all jobs coming in and manage through the system
*Add job to the system to effectively plan and use company resources to achieve highest possible productivity versus cost ratio. Wherever possible ensuring we minimise the use of overtime. When the necessary use of overtime is required to ensure these costs are fully rechargeable
*Escalate Complex Cases to the manager or supervisor where relevant
*Updating CRM records when engaging with customers
*Carry out CSI to measure customer experience at the conclusions of incidents
*Highlighting any potential new sales opportunities through the appropriate sales channels
*Operate within assigned KPI's
*Minimum of 2 years in customer services related role.
*Job and resource planning experience
*Experience of working with planning systems
*Previous fleet or automotive customer contact (desirable but not essential)
*Invoicing experience (desirable but not essential)
With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This isn't just recruitment, it's: Recruitment as it should be.
For more information, call us or visit our website at www.theonegroup.co.uk.
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