Customer Service Coordinator

Posted 5 February by SF Group

The Commercial Division of SF Group are currently recruiting for a Customer Service Coordinator based in North Leicester. This is a temporary to permanent opportunity paying £22,900 for the right candidate. This opportunity will be going to interview this week looking for the right candidate to start as soon as possible.

As the Customer Service Coordinator your duties will be:

  • Preparation and issue of detailed quotations for products and services based on requests from customers and/or sales staff
  • Maintain records of quotations
  • Place all orders into the system (JDE) and match with appropriate quote/tender/price list in line with the companies policies and procedures
  • Liaise with customers/sales team to keep them informed of progress of orders
  • Ensure that deliveries/installations are made in a timely and cost-effective manner and are communicated accordingly with customers/installers and/or sales colleagues
  • Ensure that all invoicing is done in line with company policies and procedures
  • Maintain and file all relevant documentation to enable access to order information to support all SOX and other audit testing as and when required
  • Process customer returns and credits in line with company policy
  • Respond to customer/sales team enquiries regarding products and delivery details or pass to appropriate team
  • Ensure that product sales are correctly recording in the asset management system (JDE)
  • Ensure that appropriate customer issues and warranty requests are escalated/processed in line with company policy
  • Back up other colleagues, as required

To be considered for the role the skills required are:

  • Good numeracy and literacy skills required
  • Attention to detail and accuracy in information processing required
  • Proficient IT skills, including Microsoft Word, Outlook and Excel
  • Good administration skills
  • Excellent Communication skills - written and verbal
  • Professional telephone manner

Reference: 34395624

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